As the Quality Improvment Organization for Louisiana, we are committed to improving the quality of health care provided to Louisiana Medicare beneficiaries. We perform a variety of services and provide resources for beneficiaries and providers in our state.
If you are a Medicare beneficiary or family member and wish to appeal an impending discharge from a hospital or nursing home, please call*:
eQHealth Solutions Louisiana Medicare Rights Hotline: 1-800-433-4958
If you wish to file a complaint regarding the quality of care delivered by your health care provider, please call*:
The Beneficiary and Family Centered Care
National Coordinating Center (BFCCNCC): 1-855-472-4440
The BFCC National Coordinating Center can assist you with resolving quality of care concerns.
The center's hours are:
Monday through Friday 9:00 a.m. – 5:00 p.m. (all time zones)
Saturday, Sunday and Holidays 11:00 a.m. – 3:00 p.m.
* This process only applies to patients with Medicare coverage.
Making Health Care Decisions -
Resources for beneficiaries and care givers.
VIDEOS FROM MEDICARE:
HOSPITAL TO HOME
Planning for Your Discharge outlines the questions you should ask and preparations you should make before your loved one leaves the hospital.
Tips for Making a Hospital to Home Transition gives guidance on what to plan for once you’re back at home.
Watch both videos online at: www.medicare.gov/caregivers
Medicare & You 2011 (link to the official government handbook)
Click here to read more about a
CMS initiative that aims to assist individuals who are caregivers for Medicare beneficiaries.
This Web site is produced by eQHealth Solutions, the Quality Improvement Organization (QIO) for Louisiana,
under contract 500-99-LA02
with the Centers for Medicare & Medicaid Services (CMS). The contents presented do not necessarily reflect CMS policy.
Emergency Operations Information
If you experience any problems with this site, please notify us by email. eQHealth Solutions © 2002-2011
8591 United Plaza Boulevard, Suite 270, Baton Rouge, Louisiana 70809 -
(225) 926-6353
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